Delivery & Returns Policy
Femme Fatale Nails Terms and Conditions Femme Fatale Nails website is owned and operated by Femme Fatale Nails (16, Druridge Avenue, Hadston, Northumberland, NE65 9SJ). Please see our “contact us page for contact details. These Terms and conditions govern the use of Femme Fatale Nails website and your relationship to Femme Fatale Nails. Please read carefully, terms and conditions affect your rights and liabilities under the law. If you do not agree to the terms and conditions please do not register for or use Femme Fatale Nails website. By using our website you agree to be bound by the terms and conditions. Nothing in these Terms and conditions affects your statutory rights. You can order products online via this website. When you place an order for any products you are offering to buy it at the price stated, subject to these terms, conditions and availability. When you place an order we will send you an email to confirm we have received it. This confirmation will be produced automatically so that you have confirmation of your order details and a reference number for any queries. The fact that you have this email does not necessarily mean we are able to fulfil the order placed. Once we receive your order we will check availability and contact you if the product is not available, we will notify you via email. Femme Fatale Nails reserves the right to cancel any orders and not supply any products if it is reasonable to do so if conditions are not met but and may change or discontinue the availability of any products at any time at its sole discretion. If an order is cancelled, any payments will be refunded in full. This does not affect your statutory rights.
Orders may be processed online using Square at this time. For any queries regarding Square, please refer to their website for details. All order details and invoices will be sent via email.
The price for each product on femmefatalenails.co.uk is shown in UK sterling. Payments will be taken in UK Sterling. We always try to make sure that the prices on femmefatalenails.co.uk are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of re-confirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full. You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. If these are in fact incorrect or you have not completed as appropriate we will contact you with the details that you have supplied to rectify the delivery charges.
ACCEPTANCE OF YOUR ORDER
There will be no contract of any kind between us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. At the moment the goods are dispatched (and not before), a contract will be made between us.
DELIVERY & CHARGES
The cost of packing and delivery is clearly displayed at the checkout for your approval prior to confirming your order. We aim to process all orders between 2-5 working/business days. Orders placed on a weekend will be dealt with on the first working day after the weekend. No orders are processed, despatched or delivered on Bank Holidays or weekends. Please note that during busy periods delivery can take up to 5 working days.
Orders placed Next Day Delivery are via Royal Mail, any order must be placed by 12 noon and will arrive signed for by 1pm next day.
*Postcodes and exceptions
Working days are Monday-Friday unless you've purchased Saturday Guaranteed delivery.
We deliver throughout the UK. However, there are certain delivery restrictions in particular areas:
We deliver by 5.30pm the next working day in the following postcode areas:
AB30 - 39, 41 - 45, 51 - 56
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
We deliver within two working days by 5.30pm to the following postcodes areas:
PA60 - 75, 78
We deliver within three working days by 5.30pm to the following postcode areas:
KW16 - non Town
PH30, 41 - 44
See "https://www.royalmail.com/sending/uk/special-delivery-guaranteed-1pm" for more details.
We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly. We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily over the phone. For issues that cannot be dealt with immediately we will endeavour to respond within 24 hours either with a solution or with an expected timescale to put an end to the issue. If you feel you have a complaint you wish to make please email us at firstname.lastname@example.org.
RETURNS & REFUNDS
We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily over the phone. For issues that cannot be dealt with immediately we will endeavour to respond within 24 hours either with a solution or with an expected timescale to put an end to the issue. Please note that we do not refund on sale merchandise. We believe that you will be amazed with the products you purchase but understand that there may be an occasion where you feel it necessary to return an item. As part of our commitment to customer service, we aim to keep these instances to a minimum and the process as simple as possible. These terms do no affect your statutory rights.
If you return an unopened, unused product within 7 days of the date of purchase, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods. Please contact us by email (email@example.com) to inform us that you wish to return the goods and we will allocate you with a returns code. To enable us to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, including the package of returned goods. The period is 7 days as opposed to 30 days due to the nature of the goods being cosmetics/perishable and their need for temperature controlled environments.
If you receive an item from us which is faulty/broken please contact us by email (firstname.lastname@example.org) to inform us within 7 days of purchase and we will arrange a refund or a replacement. In the event of you returning goods to us we will also pay you the cost of the return postage. Please contact us prior to returning the items to agree on the course of action whether a refund is required or a replacement made and we will advise you how to send or whether to send the items back to us. For help or advice with products after 7 days from the purchase date, please email us for more information.
UV/LED Curable Professional Use Only Products: These include but are not limited to Penthouse collection (includes colour, 1st Base base coat, Home Run topcoat, and Satin Sheets matte top coat), and all colours in our Nail Puttie range. The warranties on the above UV/LED curable products from the date of purchase are as follows: Penthouse collection - 12 months, Nail Puttie – 12 months. The warranty is the minimum amount of time we guarantee the product and does not represent a best before warranty. They may be used indefinitely until such a time as polymerisation commences. We guarantee for 12 months meaning that in this time if you have a polymerisation issue we will ask you for the reference and the batch number printed either on the side or on the base of the bottle. We will then check this against our batch samples to identify if the product is faulty (at which point a credit will be issued) or if it is due to the products storage/usage. This does not mean it will polymerise in 12 months but that we guarantee is for that amount of time. A polish may last 14 months or even 14 years, each and every colour from each and every batch is made up using a large group of ingredients that are then processed using a complex series of reactions to achieve the finished article. Please note: Always try to store UV/LED curable products in a cool place and away from direct sunlight/heat sources. Please also take extreme care during application to make sure the open product and brush (which contains product and is then stored back in the bottle in the case of polish) is kept away from your lamp whilst curing.
Brushes: Brushes are only guaranteed for the first 7 days after receipt, this is due to the high possibility of contamination.
Website: There will be some times when your access to the femmefatalenails.co.uk website is restricted to allow for repairs, maintenance or improvements.
Liability of femmefatalenails.co.uk: The Femme Fatale Nails website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on femmefatalenails.co.uk we will try to correct them as soon as we can. In particular we are not liable to you for the following: Incompatibility of Femmefatalenails.co.uk with any of your computer or telecommunications equipment or software. Technical problems or errors or interruptions of Femmefatalenails.co.uk
Inadequacy of femmefatalenails.co.uk to meet your requirements: To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to femmefatalenails.co.uk Nothing in this paragraph applies to liability in respect of products sold through femmefatalenails.co.uk Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.
The content of femmefatalenails.co.uk is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of femmefatalenails.co.uk on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on femmefatalenails.co.uk without written permission from us. No license is granted to you in these Terms and Conditions to use any trademark or service marks of ´Femme Fatale Nails´ or its licensors including, without limitation, the trade marks, or service marks.
Femme Fatale Nails Changes: We may update these Terms and Conditions from time to time and these changes will apply to the use of in femmefatalenails.co.uk. If you do not wish to accept the new Terms and Conditions you should not continue to use femmefatalenails.co.uk. If you continue to use femmefatalenails.co.uk after the date on which the change comes into effect, your use of femmefatalenails.co.uk indicates your agreement to be bound by the new Terms and Conditions.
Please read the instructions, manuals and other user documentation that comes with your products carefully. ´Femme Fatale Nails´ may change or withdraw any part of femmefatalenails.co.uk or may refuse you access to the web site at any time if we consider it necessary. ´Femme Fatale Nails may also terminate this Agreement and immediately remove, cancel or suspend access to and use of femmefatalenails.co.uk upon breach of any part of these Terms whatsoever. Termination shall be without prejudice to Femme Fatale nails other rights. ´Femme Fatale Nails´ acts as principal on its own account and not as agent for you or any other person. If ´Femme Fatale Nails´ does not enforce any provision of this agreement such will not be considered a continuing waiver. In the event that any part of these Terms is held to be unenforceable, such part will at Femme Fatale Nails option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect. These Terms constitute the full agreement between you and Femme Fatale Nails and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed. Use of Femme Fatale Nails and the femmefatalenails.co.uk website and these terms are subject to the laws of England and the jurisdiction of the English Courts.